Thomas Crosson

Question Do I need to be at the home for the shoot? Answer Although we recommend meeting the photographer at least for the beginning of the shoot you do not have to. We like to do a walk-through at...

Question What happens if it rains or is going to rain during my appointment? Answer If there is rain, snow, or other inclement weather forecasted at the time of the shoot you have two options:  Ke...

Question How do I book or schedule a shoot/appointment? Answer If you are an existing customer, you can book a shoot online by going to our website and clicking Realtor Login in the upper right han...

Question Can FPM transfer a Matterport Space to my personal or business account? Answer We can transfer a Matterport Space to your personal or business account if requested. To request a transfer, ...

Question What usage rights do I have for the media with my purchase? Answer For residential real estate agents with your purchase you are granted permanent, non-transferable usage rights to the med...

Objective How to put the property website on MLS Procedure Note: if you have ordered a custom url for your property website, you will not be able to view the MLS compliant/generic property website ...

Question Can the homeowners be home during the shoot? Answer We recommend that homeowners leave the home during the time of the shoot. Most homeowners meet the photographer at the home for the walk...

Question What is the turnaround time for videos? Answer All videos are guaranteed within 3 days of the shoot, not including Sundays. However, it is usually much quicker than that, often times even ...

Question What ways can FPM access the home for the shoot? Answer We always recommend meeting us at each appointment, at least at the beginning of the shoot, but if you can not meet us there are a f...

Question What is the cancellation or rescheduling policy? Answer Shoots that are cancelled or rescheduled the same day of the scheduled shoot will result in a fee.  To view our inclement weather po...