Booking & Scheduling

Home Preparation

• Should fire places be on or off during the shoot?
• How should I prepare the home for the shoot?
• Can the homeowners be home during the shoot?
• Can pets be at the property during the shoot?
• How should I prep the home around the holidays?

Accessing The Home

• Do I need to be at the home for the shoot?
• What ways can FPM access the home for the shoot?
• What is a Call Before Showing or CBS code?
• How do I find the CBS code?
• Why does FPM need the CBS code to access the supra box?
• How do I find the supra box serial number?

See all 7 articles

Policies

• How do trip charges and service minimums work?
• I'm selling a property with multiple units, can FPM capture the entire property as one project?
• What happens if it rains or is going to rain during my appointment?
• What is the cancellation or rescheduling policy?
• What happens if FPM is unable to fly a drone at my listing?
• Can the homeowner pay for the shoot?

See all 8 articles

Scheduling

• How to reschedule an appointment from your agent portal
• How to add a team member to your agent account
• How to switch between your account and a team members account
• How do I schedule only twilight photos?
• How do I schedule only aerial photos?
• How do I schedule only twilight photos?

See all 17 articles