Tara Thompson

Objective How to hide an individual photo on the property website   Procedure Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click the list...

Objective How to change the listing information on the property website. Procedure Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click the ...

Question How do I schedule only aerial photos? Answer To schedule only aerial photos, book online or give our customer service team at 833-BOOK-FPM or through chat on our website. When booking onli...

Question Can I reserve a time slot for a shoot? Answer Yes!  You can book online or over the phone.  No payment is required until the media is delivered back to you.  After booking, if we do not he...

Question How do trip charges and service minimums work? Answer Certain zip codes require a trip charge or a minimum spend. Trip charges can be waived if certain minimum spends are met.   When booki...

Question Is my online booking confirmed? Answer Yes!  At booking, after you select your appointment date/time and agree to the Terms of Service you are prompted to submit the order.  Once the order...

Question How do I save or update a payment method to my account? Answer When paying for your order at checkout, you will be able to save your credit card info to your account by selecting 'save car...

Question Can you send me a list or statement of all my invoices and/or receipts? Answer Unfortunately, due to technological limitations, we are unable to send you a list or statement of all previou...

Question How do I download a receipt for an order? Answer A receipt is not automatically sent after payment but you can download your receipt at any time using the FPM app or your desktop comput...

Question How do I disable a Property Website? Answer To disable a property website: 1.  Login to your agent portal  2.  From the dashboard, Navigate to the Listings tab Select and view the address...