Tara Thompson

Question Does FPM offer photo refresh services? Answer Yes!  FPM offers photo refresh services.   The product 'photo refresh' includes 5 new photos of a property that we have previously shot for th...

Question How do agents submit a media request for FPM to upload the media to Zillow if the client did NOT order the media through the Zillow Showcase portal? Answer When an agent has already ordere...

Question Does FPM offer video refresh services? Answer FPM does NOT offer video refresh services.   The workaround for this is just to book a new shoot and we capture a completely fresh video!  Thi...

Objective How to download all floor plans Procedure Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click the listing to view that partic...

Question How far can we travel for community photos? Answer FPM will travel up to 1 mile in all directions for the property for community photos. 

Question How do I set notification preferences for a team? Answer Notification preferences can be configured and customized for every member of a team.  Here's the procedure: Login to your accoun...

Question How to display reels on property website(s)? Answer Procedure: Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click the listing to...

Question How do I generate a QR Code for my listing? Answer Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click the listing to view that p...

Question How do I pay for my order? Answer 1. Login to your agent account  2. Once logged in, you are taken to your Dashboard.  On the lefthand side, click on the tab that says Orders 3. From yo...

Objective How to get Zillow 3D or Floor Plan Links Procedure Login to your account Click the 'Listings' tab Search for the property address in the search bar Click the property to view it  Click ...