Tara Thompson

Question How do I pay for my order? Answer 1. Login to your agent account  2. Once logged in, you are taken to your Dashboard.  On the lefthand side, click on the tab that says Orders 3. From yo...

Question How does a customer get the Zillow 3D Tour and/or Zillow Floor Plan Links? Answer Login to your account Click the 'Listings' tab Search for the property address in the search bar Click t...

Question How do I add my Zillow Floor Plan to my listing on Zillow? Answer We will automatically add your Zillow Floor Plan to your listing on Zillow. Once the listing is activated in MLS, Zillo...

Question Can FPM swap out photos on the Listing Showcase if revisions are made after initial delivery? Answer FPM cannot swap out photos on the Listing Showcase if revisions are made after the init...

Question Can a Zillow floor plan be added to an order after the Zillow 3D tour has already been captured? Answer A Zillow floor plan cannot be ordered after the time of capturing the Zillow 3D beca...

Question Can a Zillow floor plan be ordered a la carte? Answer A Zillow floor plan cannot be ordered a la carte because it is produced in tandem with Zillow 3D product.  If you need a floor plan a ...

Question What media is required for a listing showcase? Answer If an agent is doing a Listing Showcase they must order the following products: photos + Zillow 3D tour + Zillow floor plan.  Addition...

Question How long is Matterport 3D hosted for? Answer Matterport 3D is hosted for 6 months after it is initially purchased.  After 6 months, the Matterport 3D is archived and can renewed for a fee ...

Objective How to change the thumbnail image when sharing a cinematic video Procedure Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click t...

Question What is Listing Showcase? Answer Listing Showcase is an enhanced listing experience and real estate marketing solution for agents.  Listing Showcase is designed to give agents greater visi...