Thomas Crosson

Question Can I always book with the same photographer? Can I request a photographer? Answer Our scheduling center is able to accommodate requests for a particular photographer but it is always subj...

Question What is the refund policy? Answer Refunds can be processed for products or services that have not yet been captured or processed with a few exceptions: If we are unable to capture part of...

Question How do I apply for a job with Full Package Media Answer We are always looking for great people to join our fast growing company! You can apply online at https://fullpackagemedia.com/career...

Question What is the turnaround time for virtual staging? Answer Virtual staging is guaranteed within 3 days of when the virtual staging is ordered. However, it is usually much quicker than that, s...

Question Can the photographer call or text me when they are on the way to the shoot? Answer The photographer will arrive on-time for the scheduled appointment. However, if they are running late, th...

Question How do I find the supra box serial number? Answer The supra box serial number is printed on the side of your box like the picture below.  The serial number is needed to view your CBS code....

Question What is the best time of day for photos? Answer The way that we do our photography results in great looking photos regardless of the time of day.  We use multiple exposures to capture diff...

Question What types of credit or debit cards are accepted? Answer We accept all major credit cards or debit cards, this includes cards like American Express or Discover.  For info about updating yo...

Question How do I check on the status of an application? Answer After applying online, the management teams of each department reviews all the applications. If they feel like the applicant is a go...

Question What is the turnaround time for digital twilight? Answer Digital twilights are guaranteed by 5:00pm the day after the digital twilights are ordered.  After you receive the photos back from...