Thomas Crosson

Question Is Full Package Media licensed to fly drones? Answer All Full Package Media photographers are required to be certified drone pilots through the FAA. Photographers go through FAA training f...

Question How should I prep the home around the holidays? Answer To avoid putting a time stamp on the photos that we take, it is best to wait to put up any holiday decorations until after the photos...

Question What is the turnaround time for Matterport 3D tours? Answer Matterport 3D tours guaranteed within 2 days of the shoot, not including Sundays. However, it is usually much quicker than that,...

Question Can the homeowner pay for the shoot? Answer If the realtor is the one booking the appointment/shoot they must pay for the shoot. For more info about homeowners booking appointments, click ...

Question How do I find the CBS code? Answer Note: Most agents do not require other agents to use the CBS code to access the lockbox so disable "Require CBS" in the app. If you have questions about...

Question How far in advance should I book? Answer Our schedule is always changing but we recommend to book at least 1-3 days in advance. However, if you need an appointment in a shorter time frame,...

Question What is the turnaround time for floor plans? Answer Floor plans are guaranteed within 2 business days although it is usually much faster than that. We understand that you need your media a...

Question Can the photographer call or text me when they are done with the shoot? Answer Due to the volume of shoots that we do in a day, we are not able to send a notification or give you a call wh...

Question Can I have the photographer's phone number? Answer To ensure consistency and accurate information, we do not give out photographer's phone numbers. If you ever need to pass something along...

Question Why does FPM need the CBS code to access the supra box? Answer Full Package Media is an affiliate member of the MLS which means we must use the 7 digit CBS code to access the supra box. Un...