Thomas Crosson

Question What is the turnaround time for videos? Answer All videos are guaranteed within 3 days of the shoot, not including Sundays. However, it is usually much quicker than that, often times even ...

Question What ways can FPM access the home for the shoot? Answer We always recommend meeting us at each appointment, at least at the beginning of the shoot, but if you can not meet us there are a f...

Question What is the cancellation or rescheduling policy? Answer Shoots that are cancelled or rescheduled the same day of the scheduled shoot will result in a fee.  To view our inclement weather po...

Question Can I transfer the media to another agent? Answer Media (photos, videos, 3D tours, or anything else produced by FPM) can only be transferred to another agent by FPM staff with permission o...

Question How long will it take to receive my refund?  Answer Refunds can take up to 5-10 calendar days to appear on your statement. Although our team processes the refunds right away, due to delays...

Question What is the difference between the unbranded and branded property website? Answer The unbranded property website does not have the realtor's information at the bottom and the branded prope...

Question Can pets be at the property during the shoot? Answer We strongly recommend that pets are either not at the property at the time of the shoot or they are in an area that we will not shoot l...

Question What is the turnaround time for Zillow 3D tours? Answer Zillow 3D tours are guaranteed next day by 5:00pm. We understand that you need your media as quickly as possible so we always strive...

Question What is a Call Before Showing or CBS code? Answer The Call Before Showing or CBS code is a 7 digit code associated with the individual supra box on the home. The code is not the same as th...

Question What happens if FPM is unable to fly a drone at my listing? Answer If we are unable to fly the drone at a listing due to weather or a temporary flight restriction we will return to the pro...