Question
How are turnaround times affected by holidays?
Answer
Turnaround times are affected differently based on the holiday. Below are how turnaround times are affected by common holidays.
- New Years Eve and New Years Day
- Photos or Zillow 3D tours that are done on December 30th will be returned on New Years Eve even though our office will be closed
- Matterport 3D tours and floor plans have 2 day turnaround time not including Sundays or holidays so it is not guaranteed to be delivered on New Years Eve. However, we know that receiving your media back as quickly as possible is important so in this instance we do everything we can to get it back to you next day.
- Videos, social media reels, and virtual staging have a 3 day turnaround time not including Sundays or holidays so it is not guaranteed to be delivered on New Years Eve. However, we know that receiving your media back as quickly as possible is important so in this instance we do everything we can to get it back to you next day.
- Easter
- Although our office is closed on the Saturday before Easter, we will still deliver media on that day, subject to our normal turnaround times.
- Memorial Day
- Since Memorial Day is a Monday, this will not count as a processing day towards our normal turnaround times.
- Independence Day (July 4th)
- We are closed on July 4th so this will not count as a processing day towards our normal turnaround times. Photos shot on July 3rd will be delivered on July 5th.
- Labor Day
- Since Labor Day is a Monday, this will not count as a processing day towards our normal turnaround times.
- Thanksgiving
- Photos or Zillow 3D tours that are done on the Tuesday before thanksgiving will be returned according to our normal turn around times.
- Matterport 3D tours and floor plans have a 2 day turnaround time not including Sundays or holidays so it is not guaranteed to be before the Thanksgiving holiday. However, we know that receiving your media back as quickly as possible is important so in this instance we do everything we can to get it back to you next day. Our office will be closed Thanksgiving day through the end of the week (Sunday) so if the media is not returned on the Wednesday before Thanksgiving, it will be delivered the following week.
- Videos, social media reels, and virtual staging have a 3 day turnaround time not including Sundays or holidays so it is not guaranteed to be before the Thanksgiving holiday. However, we know that receiving your media back as quickly as possible is important so in this instance we do everything we can to get it back to you next day. Our office will be closed Thanksgiving day through the end of the week (Sunday) so if the media is not returned on the Wednesday before Thanksgiving, it will be delivered the following week.
- Christmas
- Photos or Zillow 3D tours that are done before Christmas will be returned according to our normal turn around times.
- Matterport 3D tours and floor plans have 2 day turnaround time not including Sundays or holidays so it is not guaranteed to be before the Christmas holiday. However, we know that receiving your media back as quickly as possible is important so in this instance we do everything we can to get it back to you before the holiday. Our office is closed different days depending on how Christmas falls that particular year so if you do not receive the media before Christmas, it will be delivered after the holiday.
- Videos, social media reels, and virtual staging have a 3 day turnaround time not including Sundays or holidays so it is not guaranteed to be before the Christmas holiday. However, we know that receiving your media back as quickly as possible is important so in this instance we do everything we can to get it back to you before the holiday. Our office is closed different days depending on how Christmas falls that particular year so if you do not receive the media before Christmas, it will be delivered after the holiday.
Click here, to view normal (non-holiday) turnaround times by product.
If you have any questions, please don't hesitate to reach out to our customer service team.