Question
What is the turnaround time for social media reels?
Answer
All videos (including social media reels) are guaranteed within 3 days of the shoot, not including Sundays. However, it is usually much quicker than that, often times even the next day after the shoot. If your shoot was on Friday, you might receive the video on Saturday, even if our office is closed.
We understand that you need your media as quickly as possible so we always strive to return all media as quickly as possible. At this time we do not offer expedited turnaround of video, even for a fee, but this is something that we are considering offering in the future.