Thomas Crosson

Question How do I login to my account? Answer To log in to your account visit our website at www.fullpackagemedia.com and click on Realtor Login in the upper right hand corner.  If you booked your ...

Question What is the Custom URL? Answer The custom URL is an add-on that can be added to any property which changes the URL of the property website that we provide for you.  Some of the benefits of...

Question How should I prepare the home for the shoot? Answer We have entire website dedicated to home preparation that you can view here.  The website also included a downloadable checklist that yo...

Question What is the turnaround time for photos? Answer All photos are guaranteed next day by 5:00pm. This includes regular photos, aerial photos, and/or twilight photos. If your shoot was on Frida...

Question Can the total square footage be added to a floor plan? Answer By default, square footage measurements/calculations are not included on floor plans. However, if you would like gross living ...

Question Can I change the dimensions or room labels on the floor plan? Answer Dimensions and room labels can be changed on the floor plans but it must be done by our customer service team. Give us ...

Question Can FPM photoshop or remove something out of a 3D tour? Answer Unfortunately due to technological limitations, we are not able to remove anything that appears in a 3D tour. However, if you...

Question Can I remove or hide scans in a 3D tour? Answer Scans can be hidden/removed from both the Matterport 3D tours and Zillow 3D tours. However, this must be done on our end so contact our tea...

Question Can the camera reflection in a mirror be removed from a 3D tour? Answer Unfortunately due to technological limitations, we are not able to remove the camera reflection in a mirror that app...

Question Can leaves be removed from a pool? Answer In most cases leaves or other debris can be removed from the pool in the photos but an additional charge will apply.  For videos and 3D tours, we ...