Thomas Crosson

Question What is Full Package Media's pricing? Answer Our pricing is based on the square footage of the home as well as the different products and services that you choose to order. One thing that ...

Question What is the turnaround time for edit requests? Answer Turnaround times for edit requests follow the same times as the initial delivery of the media. Although it is usually much quicker tha...

Question Can I change the music on the video? Answer We have a variety of different music choices for you to choose from. You can view the different options that we have here. Scroll down to Music ...

Question Can I change the color of the address reveal on the video? Answer You can pick any color you would like for your address reveal. You can either send us the hex code or pick a color on our ...

Question Can I change the style of the address reveal on the video? Answer We have a variety of different options for the address reveal which you can view here. Scroll down on the page to view the...

Question Can I change the furniture in the virtual staging? Answer We have a variety of different options for virtual staging which you can view here. Scroll down to Photo Customization then click...

Question Can you remove holiday decorations? Answer Holiday decorations might be able to be removed from the photos but an Advanced Editing charge will apply. To request this, reach out to our sup...

Question Can you remove shadows from the exterior photos? Answer Shadows from photos can usually be reduced but it might not be possible to remove them entirely. If you do not want any shadows in t...

Question Can you remove an object that was left behind? Answer Most of the time, we are able to remove objects from photos but an Advanced Editing fee might apply. Due to technological limitations,...

Question Can you make the pool look more blue? Answer If the editing that we did on the photos does not match how the pool actually looks, submit an edit request here. When editing we do not want ...