Thomas Crosson

Question What is the turnaround time for photos? Answer All photos are guaranteed next day by 5:00pm. This includes regular photos, aerial photos, and/or twilight photos. If your shoot was on Frida...

Question Can the total square footage be added to a floor plan? Answer By default, square footage measurements/calculations are not included on floor plans. However, if you would like gross living ...

Question Can I change the dimensions or room labels on the floor plan? Answer Dimensions and room labels can be changed on the floor plans but it must be done by our customer service team. Give us ...

Question Can FPM photoshop or remove something out of a 3D tour? Answer Unfortunately due to technological limitations, we are not able to remove anything that appears in a 3D tour. However, if you...

Question Can I remove or hide scans in a 3D tour? Answer Scans can be hidden/removed from both the Matterport 3D tours and Zillow 3D tours. However, this must be done on our end so contact our tea...

Question Can the camera reflection in a mirror be removed from a 3D tour? Answer Unfortunately due to technological limitations, we are not able to remove the camera reflection in a mirror that app...

Question Can leaves be removed from a pool? Answer In most cases leaves or other debris can be removed from the pool in the photos but an additional charge will apply.  For videos and 3D tours, we ...

Question Are pool cleaners photoshopped out of photos? Answer By default, all pool cleaners are removed from photos at no additional cost. However, sometimes our editing team might not notice the ...

Question Are lockboxes photoshopped out of videos? Answer Unfortunately due to technological limitations we are not able to photoshop or remove lockboxes from videos or 3D tours. If you do not wan...

Question Are lockboxes photoshopped out of photos? Answer By default, all lockboxes are removed from photos at no additional cost. However, sometimes our editing team might not notice the lockbox i...