Tara Thompson

Question Can a Zillow floor plan be added to an order after the Zillow 3D tour has already been captured? Answer A Zillow floor plan cannot be ordered after the time of capturing the Zillow 3D beca...

Symptoms The Zillow Floor Plan has associated the old listing photos onto the property website that FPM has provided. Resolution The photos will automatically update to the new photos once the lis...

Question How long is Matterport 3D hosted for? Answer Matterport 3D is hosted for 6 months after it is initially purchased.  After 6 months, the Matterport 3D is archived and can renewed for a fee ...

Objective How to change the thumbnail image when sharing a cinematic video Procedure Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click t...

Question Do you offer expedited or rush delivery? Answer We are now offering expedited delivery for photos and floor plans!  Expedited photo delivery guarantees that photos are delivered by 12:00pm...

Objective How to add captions to individual photos on the property website Procedure Login to your account Navigate to the 'Listings' tab Search for the property address in the search bar Click t...

Objective How to get the property website links Procedure Login to your account Click the 'Listings' tab Search for the property address in the search bar Click the property to view it  Click the ...

Objective How to update or change branding information displayed on property websites   Procedure Login to your account On the lefthand side of your dashboard select the 'user details' tab  Scroll...

Question Can I share a link to just the video without sharing the entire property website? Answer Yes!  To share a link to just the video follow these steps: Login to your account Click the 'Listi...

Objective How to update or change my personal info or contact details on the property website Procedure Login to your account On the lefthand side of your dashboard select the 'user details' tab...