What happens if FPM is unable to fly a drone at my listing?
If we are unable to fly the drone at a listing due to weather or a temporary flight restriction we will return to the property, for no additional fee, to capture the media at a later date.
If we are unable to capture part of a package due to weather or a temporary flight restriction, we are unable to process a partial refund for that package.
- For example: If the Full Package is ordered and it rains so we are unable to capture the drone video, we are unable to process a partial refund for the drone video. For more info on our inclement weather policy click here.
If aerial photos were ordered you may choose to either have us come back to the property at a later date to capture those (for no additional fee) or receive a refund for those aerial photos. For more information about our refund policy, click here.
If the property has a permanent flight restriction (too close to airport...) but the Full Package was ordered, you have 2 options:
- You may choose to have the photographer capture ground video with their regular cameras. This is what most customers choose so that you still have a video to market the home. This option will not result in any refund or price change.
- You may choose to downgrade to the Photos Only package and we will refund the difference in price.
If the property has a permanent flight restriction (too close to airport...) and aerial photos were ordered, we will process a refund for those aerial photos. For information about receiving that refund click here.
For information about where we can fly the drone, click here.