What is the refund policy?
Refunds can be processed for products or services that have not yet been captured or processed with a few exceptions:
- If we are unable to capture part of a package due to weather or the home not being ready, we are unable to process a partial refund for that package
- For example: If the Photos Only package is ordered and it rains so we are unable to capture the exterior photos, we are unable to process a partial refund for the exterior photos. For more info on our inclement weather policy click here.
- If the cancellation of an appointment results in a fee, we will refund the charges minus the applicable fee. For more info on our cancellation fee click here.